FAQ 2017-01-29T08:58:25+00:00
I’ve lost a belt, shoe lace, insole etc. Do you provide replacements? 2017-01-29T08:51:39+00:00

Yes we do! Contact us via email with what you need and an explanation of how the part got lost to obtain a replacement for a small handling fee.

My heel is wearing down, or the leather went missing. Can you fix it? 2017-01-29T08:51:44+00:00

Absolutely! We provide replacement heel patches for all our dance shoes and boots. Just contact us and we can get you a replacement. Or you can always come visit us at any of our booths and we’ll fix it for you for free.

My heel is peeling on the edges or coming loose, what do I do? 2017-01-29T08:51:52+00:00

If your outsole or heel leather is peeling we recommend gluing edges with E6000 Craft Adhesive. Or you can always come visit us at any of our booths and we’ll fix it for you for free.

My soles are shiny, do I need a new pair? 2017-01-29T08:51:59+00:00

Soles that are shiny are usually just that way because the shoe hasn’t been brushed for a while. Your shoe is probably fine as this is not a sign of the shoe wearing out. In most cases it’s just packed from floor grease and other particles, and a good brushing with a wire shoe brush will usually restore the suede finish and improve traction.

My shoes have stretched out, can I make them fit more snug again? 2017-01-29T08:52:03+00:00

Most certainly! We offer a variety of specially made replacement insoles that will make that trusty pair feel secure on your feet again. Contact us for details, or visit us at one of our event booths.

How can I keep my boots clean and looking nice? 2017-01-29T08:52:15+00:00

Our microfiber boots, lace flats and canvas sneakers have a fabric based shoe upper and can be spot cleaned with cold water and mild cleaners. If you wish to apply a stain repellent, you can apply a fabric protector to the shoe (but not the sole itself)

Product Warranties 2017-01-29T08:51:09+00:00

At Raw Connection all of our shoes come with a 6 month limited warranty.

If your product has any material or workmanship defects, we will happily replace it.

General wear and tear is not covered by this limited warranty, including, but not limited to: fabric damage, outsole suede wear from use and outsole de-lamination from shoe upper or heel.

Other exclusions may apply.

I live in country X, will you ship to me? 2017-01-29T08:51:14+00:00

Unfortunately at this stage we only ship within Australia.

What is your policy for returns and exchanges? 2017-01-29T09:00:15+00:00

New Returns and Exchanges: Need a different size, style, colour or just changed your mind? You have 30 days after the purchase date to return or exchange your Sway’D product.  Shoes must been sent back in the condition you received them, unworn and clean.

To return your product, you can bring them to any Raw Connection event or mail your product to: 2/11 Jenaya Place, Labrador, QLD, 4215, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.