Returns and Exchanges

New Returns and Exchanges: Need a different size, style, colour or just changed your mind? You have 30 days after the purchase date to return or exchange your Sway’D product.  Shoes must been sent back in the condition you received them, unworn and clean.

Shipping

To return your product, you can bring them to any Raw Connection event or mail your product to: 2/11 Jenaya Place, Labrador, QLD, 4215, Australia.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

We recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Product Warranties

At Raw Connection all of our shoes we sell come with a 6 month limited warranty.

If your product has any material or workmanship defects, we will happily replace it.

General wear and tear is not covered by this limited warranty, including, but not limited to: fabric damage, outsole suede wear from use and outsole de-lamination from shoe upper or heel.

Other exclusions may apply.